Once a customer chooses the ‘Ship it back later’ resolution, they will receive store credit immediately, instead of shipping the item back and waiting for a refund. We also encourage the customers to accept store credit by offering a higher value in store credit, increasing their spending power, as long it is still profitable to you as a merchant.

Our technology knows how to balance the risk of not returning the item(s), considering the customer experience, retention, and average order value. In other words, we optimize your store for maximum profit resulting from returns. Use the ‘Analytics’ page to view your pure profit and effect of using this resolution.

We recommend using this resolution as is, and let our algorithm do the work, however, you can customize the settings if desired. For example, you can decide not to offer more credit than the original item price, settings the boundaries for our algorithm.

You will be able to see all resolutions and statistics given to your customers on the Sessions and Analytics pages of your dashboard.