Once a customer chooses the ‘Donate the item’ resolution, they receive store-credit immediately instead of shipping the item back and waiting for a refund. The customer then has to donate the item. Currently we do not have a way to verify this, but moving forward we would like to close the loop by working directly with donation companies.

Usually, the customer will get moderately more store credit compared to the ‘Keep The item’ resolution as it works with a very similar logic. We will show this resolution only if it makes sense for your store and to your customers who do not have any sign of return abuse based on their history and behaviors. We consider the item cost, reverse logistics cost, shipping, margins, the ability to sell the product after restocking, and more.

Our technology knows how to balance the risk of abusing this solution by considering the customer experience, retention, and average order value. In other words, we optimize your store for maximum profit resulting from return.
You will be able to see in the Analytics page the pure profit and effect of using this resolution on your dashboard.
You will be able to see all resolutions given to your customers on the Sessions and Analytics pages, along with statistics on their performance.