Overview

Refund is the process of returning a customer's money, either on the original payment method used during purchase, or in digital form exclusively valid within the store.

Refunds are always issued to a customer in the currency that they used to pay for the order.

Actual Currency vs Store Currency Refunds

here are two types of refund:

• Actual currency refund, like refunding back to the payment method used, means giving the customer’s money back.
  The customer can then use the money to buy elsewhere.
  ReturnGO supports actual currency refunds through these resolutions:
  • Refund to payment method 
  • Refund to bank account
• Store currency refund is money valid only within the store.
  ReturnGO supports store currency refunds through these resolutions:
  • Refund by Store Credit
  • Refund by New Gift Card

Order-Level and Line Item Refunds

Refunds can be issued in two levels: 

• Order-level refunds are refunds that are applied on the entire order. 
• Line item refunds are refunds that are bound and documented per line item.

Incentives and Penalties

You can modify the credit amount by creating a custom refund resolution in the Resolutions page.

This feature will allow you to either incentivize or penalize return requests. 

The modification can either be relative to the item price or totally independent of it.

In general, there are three (3) possible modifications that you can apply on any refund resolution: 

• Refund/Credit = $X – this represents a fixed credit amount. The refund/credit will be independent of the item price. 
• Refund/Credit = item price ± $X – this represents an incentive/penalty of a fixed credit amount relative to the item price. 
• Refund/Credit = item price ± X% – this represents an incentive/penalty of a percentage of the item price. 

The actual refund/credit amount is still subject to other rules, such as: 

• Refund to payment method cannot exceed the order’s total paid price
• Refund by store credit or gift cards cannot exceed 150% of an item’s paid price