Overview

Sendcloud is an all-round shipping platform that connects to 85+ shop systems and carriers.

The ReturnGO-Sendcloud Integration supports the following capabilities: 

• Pay-on-scan return labels
• Live tracking status updates

Requirements

To link your Sendcloud account to ReturnGO, you will need:

• Sendcloud Public and Secret API keys
  • Log in to Sendcloud
  • Navigate to Settings > Integrations
  • From the thumblist of integrations, choose Sendcloud API > Learn More
  • Fill out the form
  • Set the name to ReturnGO
  • Enable Service Points to reveal your Carrier options. Choose the carriers you want available in your ReturnGO integration.
  • Click SAVE. This will generate your Sendcloud public and secret API keys
• In choosing carriers, the carrier should support and configured to support return labels
  If otherwise, the carrier may show up in your shipping account but will not be listed as a carrier option in ReturnGO

Linking your Sendcloud Account to ReturnGO

To link your Sendcloud account: 

1. Go to Return Methods
2. Click Ship with Pre-paid Label
3. Click EDIT
4. In the Shipping Label Settings section: 
   1. Set Integrations to Sendcloud
   2. Enter your Sendcloud public and secret keys, then click CONNECT
      If the connection is successful, then the rest of the settings will be editable
   3. Select a carrier
   4. Select a service level
   5. Select a package (if present)
   6. Set a default weight and weight unit
   7. Set custom package dimensions
5. Verify your Return Address and Shipping Instructions
6. Scroll up back to where the EDIT button was, and click SAVE

Configuring Sendcloud Live Tracking Status Updates

Sendcloud supports automatic return label tracking updates. 

However, you need to manually register to the tracking service in your Sendcloud account.

To configure Sendcloud live tracking status updates:

1. Get a webhook URL from ReturnGO
   1. Go to Return Methods
   2. Choose the return method you have Sendcloud on, then go to the Shipping Label Settings section
   3. Copy the webhook listener URL
2. Add the webhook listener URL in Sendcloud
   1. Log in to Sendcloud
   2. Navigate to Settings > Integrations
   3. From the thumblist of integrations, choose Sendcloud API > Edit
   4. In  the Sendcloud API Settings page: 
      1. Check Webhook Feedback Enabled
      2. Paste the webhook URL in the relevant field
      3. Click SAVE 

Troubleshooting the Integration

Most of the issues encountered related to integrations are identified during the setup or actual label generation.

Here are a few things you can check and try to fix such issues: 

SETUP ISSUES

• Make sure your API credentials are exact and accurate; that is: 
• There should be no extra spaces before or after each API entry
• Make sure you are using live or production API credentials – not dev or test APIs.
• Try to re-generate a new API key and try to reconnect
• If a courier service or service level is not available, contact your shipping service Support team to verify which “return” services are available for you.
  NOTE : Some couriers support forward deliveries only, returns only, or both. 

LABEL CREATION ISSUES

• Verify your Return Address
  Some couriers may not recognize special characters, which might cause issues when generating labels.
  Remove special characters and unnecessary spaces in your return address.
  i.e. If your store name is “John & Jane Store” , change it to “John and Jane Store”
  i.e. Remove + signs or ( ) in the phone number
• Verify the customer’s address
  ReturnGO takes the customer address during the time the request was submitted.
  In case there are corrections to the customer’s address, then reject and resubmit the return request.
• Verify the item weight
  If the total weight of all the items being returned exceeds the service level’s weight limit, then the courier will reject the label request.
• Verify you can generate a return label for the order directly in the shipping platform
  If your shipping service platform cannot generate the label, then it will also fail in ReturnGO. 

For Sendcloud-related issues, please contact Sendcloud Support. See Sendcloud > Contact page.

For any other issues, feel free to contact ReturnGO Support through chat or email.