Overview

Ship worldwide across carriers from one platform. Shipmondo lifts your logistics to the next level.

The ReturnGO-Shipmondo Integration supports the following capabilities: 

• Pay-on-scan return labels
• Auto-select-cheapest

Requirements

To link your Shipmondo account to ReturnGO, you will need:

• Your own agreement with Shipmondo.
  We can only generate labels through “own agreement”.
• The ReturnGO-Shipmondo Integration is currently added on-demand.
  Reach out to ReturnGO Support through chat or email to enlist to this service.
• Shipmondo API user and key
  Log in to Shipmondo > Settings > API > Access to generate a production API key
• In choosing carriers, the carrier should support and configured to support return labels
  If otherwise, the carrier may show up in your shipping account but will not be listed as a carrier option in ReturnGO

Linking your Shipmondo Account to ReturnGO

To link your Shipmondo account: 

1. Go to Return Methods
2. Click Ship with Pre-paid Label
3. Click EDIT
4. In the Shipping Label Settings section: 
   1. Set Integrations to Shipmondo
   2. Enter your Shipmondo API credentials, then click CONNECT
      If the connection is successful, then the rest of the settings will be editable
   3. Select a carrier
   4. Select a service level
   5. Select a package (if present)
   6. Set a default weight and weight unit
   7. Set custom package dimensions
5. Verify your Return Address and Shipping Instructions
6. Scroll up back to where the EDIT button was, and click SAVE

Troubleshooting the Integration

Most of the issues encountered related to integrations are identified during the setup or actual label generation.
Here are a few things you can check and try to fix such issues: 

SETUP ISSUES

• Make sure your API credentials are exact and accurate; that is: 
• There should be no extra spaces before or after each API entry
• Make sure you are using live or production API credentials – not dev or test APIs.
• Try to re-generate a new API key and try to reconnect
• If a courier service or service level is not available, contact your shipping service Support team to verify which “return” services are available for you.
  NOTE : Some couriers support forward deliveries only, returns only, or both. 

LABEL CREATION ISSUES

• Verify your Return Address
  Some couriers may not recognize special characters, which might cause issues when generating labels.
  Remove special characters and unnecessary spaces in your return address.
  i.e. If your store name is “John & Jane Store” , change it to “John and Jane Store”
  i.e. Remove + signs or ( ) in the phone number
• Verify the customer’s address
  ReturnGO takes the customer address during the time the request was submitted.
  In case there are corrections to the customer’s address, then reject and resubmit the return request.
• Verify the item weight
  If the total weight of all the items being returned exceeds the service level’s weight limit, then the courier will reject the label request.
• Verify you can generate a return label for the order directly in the shipping platform
  If your shipping service platform cannot generate the label, then it will also fail in ReturnGO. 

For Shipmondo-related issues, please contact Shippo Support. See Shipmondo > Contact page.

For any other issues, feel free to contact ReturnGO Support through chat or email.