ReturnGO integrates with eShip to help you manage your returns shipping. 

eShip is a cloud-based app that integrates with your eCommerce platform to automate the process of order delivery and return and specializes in sending or returning multiple packages at once. 

Capabilities

The ReturnGO-eShip Integration supports:

• Pay-on-scan return labels 
• Live tracking status updates 
• Auto-select-cheapest 

Note: For live tracking status updates, ReturnGO provides a webhook listener URL which you can put in your eShip account.

Requirements

To link your eShip account to ReturnGO you will need: 

eShip API key and Subscription Key

• Log in to eShip > Settings > API to generate the relevant API keys. 

On-Demand Integration

• The ReturnGO-eShip Integration is currently added on-demand. Reach out to ReturnGO Support through chat or email to enlist in this service. 

Linking eShip to ReturnGO 

To link your eShip account to ReturnGO: 

1.   Go to Return Methods.

2.   Click SHIP WITH PRE-PAID LABEL.

3.   Click EDIT. 

4.   In the Shipping Label Settings section: 

         a.  Set Integrations to eShip. 

         b.  Enter your eShip API credentials. 

         c.  Click CONNECT. If the connection is successful, then the rest of the                          settings will be editable. 

         d.  Select a service level. 

         e.  Select a package type (if present). 

         f.  Set a default weight and weight unit. 

         g.  Set custom package dimensions. 

5.   Verify your Return Address and Shipping Instructions. 

6.   Scroll up back to where the EDIT button was. 

7.   Click SAVE. 

Configuring eShip Live Tracking Status Updates 

eShip supports automatic return label tracking updates. However, you need to manually register for the tracking service in your eShip account. 

To configure eShip Live tracking status updates: 

1.   Get the webhook URL from ReturnGO. 

          a.  Go to Return Methods. 

          b.  Choose the return method you have eShip set up for. 

          c.  Go to the Shipping Label section. 

          d.  Copy the webhook listener URL. 

2.   Add the webhook listener URL in eShip.

          a.  Log in to eShip. 

          b.  Go to Settings > Customer Notifications. 

          c.  Paste the webhook URL in the relevant field.

          d.  Click SAVE. 

Troubleshooting the Integration 

Most of the issues encountered related to integration are identified during the setup or actual label generation. 

Here are a few things you can check and try to fix such issues: 

Setup Issues 

Many of the issues encountered related to integration can be identified during setup or label generation. 

Here are a few things you can check to try and fix such issues: 

Setup Issues

Make sure your API credentials are accurate. 

• There should be no extra spaces before or after each API entry. 
• Make sure you are using live or production API credentials, and not dev or test APIs. 
• Try to re-generate a new API key and reconnect. 
• If a carrier or service level is not available, contact your shipping service support team to verify which return services are available. 
  • Note: Some carriers support forward deliveries only, returns only, or both.

Label Creation Issues 

Verify your Return Address

• Some carriers may not recognize special characters, which might cause issues when generating labels. 
• Remove special characters and unnecessary spaces in your return address. 
  • For example: 
    • If your store name is “John & Jane Store”, change it to “John and Jane Store”. 
    • If your store phone number has “+” signs or “( )”, remove them. 

Verify the Customer Address 

• ReturnGO takes the customer's address when the request is submitted. 
• If there are corrections to the customer’s address, reject and resubmit the return request. 

Verify the Item Weight 

• If the total weight of the items being returned exceeds the service level’s weight limit, then the carrier will reject the label request. 

Verify if you can Generate a Return Label for the Order Directly in the Shipping Platform

• If your shipping service platform cannot generate the label, then it will also fail in ReturnGO. 

eShip-Related Issues 

For eShip-related issues, please contact eShip Support: 

• See the eShip > Contact our eShip Support Team page. 

For any other issues, feel free to contact ReturnGO Support through chat or email.