ReturnGO integrates with USPS to help you manage your return shipping.
USPS Merchandise Return Service allows authorized permit holders to pay postage and extra service fees so that items can be returned by their customers using merchant-provided pre-paid labels at no charge to the customers.
Capabilities
The ReturnGO-USPS MRS Integration supports:
- Pay-on-scan return labels
- Live tracking status updates
- QR codes
Note:
- The live tracking status updates service is run regularly by ReturnGO. Reach out to ReturnGO Support through chat or email to sign up for this service.
- The QR Codes feature is enabled on demand. Reach out to ReturnGO Support through chat or email to sign up for this service.
Requirements
To link your USPS MRS account to ReturnGO, you will need:
USPS MRS Merchant Account Code
- The Merchant Account Code is a 32-character alphanumeric code of your USPS MRS account. It is assigned when you get onboarded by your USPS Administrator. In case you do not have one yet, send a request for your Merchant Account Code to merchant.returns.support@usps.gov.
USPS MRS Mailer ID
- The Mailer ID (MID) is a 6 or 9-digit code associated with the Merchant Account Code. It is sent along with the Merchant Account Code.
Note:
- USPS used to give Merchant Account IDs but this is no longer in use since March 2022.
- Make sure to request MRS Support for the Merchant Account Code.
Linking your USPS MRS Account to ReturnGO
To link your USPS MRS account with ReturnGO:
1. Go to Return Methods.
2. Click SHIP WITH PRE-PAID LABEL.
3. Click EDIT.
4. In the Shipping Label Settings section:
a. Set Integrations to USPS Merchandise Return Service.
b. Enter your USPS MRS Merchant Account Code and Mailer ID (MID).
c. Click CONNECT. If the connection is successful, the rest of the settings will be editable.
d. Reach out to ReturnGO Support to register you for live tracking status updates. This may take 1-2 business days to complete.
e. Select a service level.
5. Verify your Return Address and Shipping Instructions.
6. Scroll up back to where the EDIT button was.
7. Click SAVE.
Troubleshooting the Integration
Many of the issues encountered related to integration can be identified during setup or label generation.
Here are a few things you can check to try and fix such issues:
Setup Issues
Make sure your API credentials are accurate.
- There should be no extra spaces before or after each API entry.
- Make sure you are using live or production API credentials, and not dev or test APIs.
- Try to re-generate a new API key and reconnect.
- If a carrier or service level is not available, contact your shipping service support team to verify which return services are available.
- Note: Some carriers support forward deliveries only, returns only, or both.
Label Creation Issues
Verify your Return Address
- Some carriers may not recognize special characters, which might cause issues when generating labels.
- Remove special characters and unnecessary spaces in your return address.
- For example:
- If your store name is “John & Jane Store”, change it to “John and Jane Store”.
- If your store phone number has “+” signs or “( )”, remove them.
- For example:
Verify the Customer Address
- ReturnGO takes the customer's address when the request is submitted.
- If there are corrections to the customer’s address, reject and resubmit the return request.
Verify the Item Weight
- If the total weight of the items being returned exceeds the service level’s weight limit, then the carrier will reject the label request.
Verify if you can Generate a Return Label for the Order Directly in the Shipping Platform
- If your shipping service platform cannot generate the label, then it will also fail in ReturnGO.
USPS MRS-Related Issues
For USPS MRS-related issues, please contact USPS MRS Support at merchant.returns.support@usps.gov.
Other Issues
For any other issues, feel free to contact ReturnGO Support through chat or email.
