Once customers select which item(s) they would like to return, and their reason, they will see the ‘Resolution’ screen on your return portal. They can see which options are available to them for returning the item(s) according to your return policy. The most common return resolution is ‘Refund to payment method’. However, using ReturnGO you can also offer ‘Refund to store credit’, and more resolutions based on ReturnScore technology which will help to increase your customers LTV dramatically, and reduce your logistics costs at the same time.